Return Policy

Last updated: 5/18/2026

1. Return Eligibility

Items may be eligible for return or exchange if they are returned within the allowed return period and meet the conditions listed in this policy.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed.
• In the same condition as received.
• Free from stains, odors, damage, makeup marks, deodorant marks, or signs of wear.
• Returned with original tags, labels, packaging, and accessories where applicable.
• Accompanied by proof of purchase, such as an order confirmation or receipt.

2. Return Window

Customers must contact us within 7 days of receiving their order to request a return or exchange. Return requests made after this period may not be accepted.

Once your return request is approved, the item must be shipped back within the timeframe provided in our return instructions.

3. Non-Returnable Items

For hygiene, safety, and quality-control reasons, some items cannot be returned unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

• Socks, underwear, innerwear, and similar hygiene-sensitive items.
• Items marked as final sale, clearance, or non-returnable.
• Customized, personalized, or specially made items.
• Gift cards or store credit.
• Items damaged due to misuse, improper care, or normal wear and tear.

4. Exchanges

Exchanges may be accepted for size, color, or product replacement, depending on availability. If the requested replacement item is unavailable, we may offer another suitable option, store credit, or a refund where applicable.

Exchange items must meet the same eligibility requirements listed in this policy.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@brooklyndistrictlifestyle.com.

Please include your order details and clear photos of the item, packaging, and any visible issue. Once reviewed, we may offer a replacement, exchange, store credit, or refund depending on the situation.

6. Refunds

Refunds may be issued after we receive and inspect the returned item. If the return is approved, the refund will be processed using the original payment method where possible.

Please note that processing times may vary depending on your bank, card provider, or payment processor.

7. Store Credit

In some cases, Brooklyn District may offer store credit instead of a refund. Store credit may be used toward future purchases on our website and may be subject to specific terms or expiration dates where applicable.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Brooklyn District, such as a damaged, defective, or incorrect item.

We recommend using a trackable shipping method when returning items. Brooklyn District is not responsible for returned items that are lost, delayed, or damaged in transit.

9. Shipping Fees

Original shipping fees are generally non-refundable unless the return is due to an error on our part. If a refund is approved, shipping fees may be excluded from the refunded amount where applicable.

10. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible. We may be able to cancel your order if it has not yet been processed, packed, or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and may need to be handled as a return after delivery.

11. Refused or Undeliverable Orders

If an order is refused, not collected, or returned to us because of an incorrect or incomplete delivery address, the customer may be responsible for any additional shipping or return costs.

12. How to Request a Return

To request a return or exchange, please email us with your order details before sending any item back.

Please include:

• Your full name.
• Your order number or proof of purchase.
• The item you want to return or exchange.
• The reason for the return or exchange.
• Photos, if the item is damaged, defective, or incorrect.

13. Return Approval

Please do not send items back without first contacting us and receiving return instructions. Items returned without approval may not be accepted or processed.

14. Changes to This Return Policy

Brooklyn District reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.